We are in search of a Customer Service Representative to join our company at our Dinuba Distribution Center.

Starting pay: $19.00 DOE

Schedule: Monday - Friday, 7:30am - 4:00pm

Responsibilities:

• Providing exceptional customer service to include cash sales for walk in customers.
• Resolving customer issues in a timely manner.
• Preparing customer quotes.
• Processing new projects.
• Submitting purchase order requests.
• Processing bill of ladings (BOL’s) and proofs of delivery (POD’s) for billing purposes.
• Filing of transaction paperwork properly and maintaining clean and organized records.
• Entering sales orders and following up, to include return material authorizations (RMA’s) and returns to vendor (RTV’s).
• Maintaining open communication with sales department and operations.
• Assisting sales with claim forms and submitting.
• Assisting sales with collection efforts.
• Requesting new part numbers.
• Maintaining price list and ship to addresses.
• Populating, updating, and maintaining Specright platform. 
• Closing placed sales/purchase orders monthly.
• Maintaining customer report package.
• Monitoring inventory levels and conducting cycle counts to ensure accurate stock levels.
• Helping other distribution centers with technology and processes. 
• Covering for other CSR’s during vacations, absences, or as requested by supervisor. 
• Answering phones.
• Other duties as assigned.

Requirements:

• High school diploma or equivalent.
• Bilingual mandatory (English/Spanish).
• 2+ years of Customer Service preferred – agricultural packaging with corrugated knowledge a plus.
• Excellent communication skills with customers, vendors, supervisors, and coworkers.
• Organized, can multi-task, prioritize work, work independently, and complete in a timely manner.
• Must have proficiency in Excel, Word, Outlook, and Teams.

For more information, please call our office at 559/754-2184

#VisaliaBranchCA